Reference

What You Need to Know Before You Play

This page sets out the legal framework that governs your account on ak89, including eligibility, how we handle your data, and your rights as an account holder.

Eligibility depends on local lawBangladesh-specific account termsbKash, Nagad, Rocket payment conditionsAccount holder rights explainedContact us to raise any legal query
ak89 What You Need to Know Before You Play
HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

We collect the information needed to run your account and process payments via bKash, Nagad, and Rocket — nothing beyond that. Your data is not sold to third parties. We use industry-standard encryption on all account and transaction data, and our session handling means an idle login on a mobile browser times out automatically to reduce exposure if your device is shared. You can request a copy of the data we hold on your account, ask us to correct inaccuracies, or request account closure at any time through the support channels on this page.

Data We Collect

We collect account registration details, transaction records including bKash and Nagad history, and session data. We keep only what is necessary to operate your account correctly.

Cookie and Session Policy

Cookies keep your session active and remember your preferred lobby view. You can manage cookie preferences through your browser settings without affecting core account functions.

Account Security Practices

Login uses OTP verification sent to your registered mobile number. Any change to payment details — including linked Rocket or Nagad wallet numbers — triggers a re-verification step.

Data Retention and Deletion

We retain transaction and account records for as long as our legal obligations require. Once that period ends, or if you close your account, we delete personal data that is no longer needed.

REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a compliance concern, our support team handles those separately from general account help. Use the contact paths below to reach the right team. We aim to acknowledge legal and policy queries within one working day and respond with a substantive answer as quickly as the nature of the request allows.

Legal Queries by Email Send your question or formal request to our legal contact email. Include your account reference so we can locate your record and respond accurately.
Live Chat for Policy Questions Start a live chat session from your account dashboard. Our agents can escalate policy or eligibility questions directly to the compliance team on your behalf.
Account Verification Support For document submissions tied to legal identity checks — including wallet verification for bKash, Nagad, or Rocket — use the dedicated verification upload in account settings.

Your Legal and Policy Questions

These are the questions account holders in Bangladesh ask us most often about terms, eligibility, and their rights. If your question is not covered here, contact our support team directly — legal queries get a separate handling path from general account help.

Access depends on your local law and the eligible regions we serve. You are responsible for checking whether online gaming is lawful where you reside before opening an account or making a deposit.

We hold your registration details, payment method records including bKash, Nagad, and Rocket transaction history, and session logs. Contact support to request a full copy of your account data.

Email our legal contact with your account reference and the specific correction or deletion you need. We will respond within the timeframe our policy requires and confirm the action taken.

We publish the updated terms here and notify you via your registered contact detail. Continuing to use your account after the update date means you accept the revised conditions.

When you add or change a bKash, Nagad, or Rocket wallet number, we send an OTP to your registered mobile. You must confirm before the new wallet number is active on your account.

Raise a formal complaint through our email or live chat support channel. Legal and compliance disputes are handled separately from routine account queries, with a dedicated response path.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.